FAQ
Welcome to www.purecottonpouch.com's FAQ page! Below we hope to answer some of the most common questions you may have. If your question is not listed here, please feel free to contact our Customer Service team.
1. How do I place an order?
It's easy to place an order: Browse our products and select the items you like. Add the items to your cart. Go to the cart page and confirm the item information. Fill in the shipping information and select the payment method. Submit the order and complete the payment.
2. What are the payment methods?
We support the following payment methods: Credit card (Visa, Mastercard, American Express) Debit card PayPal (if applicable) Other third-party payment platforms (varies by region)
3. Can I change or cancel my order?
Once an order has been submitted and is being processed, we are unable to make changes or cancellations. If you realize that you made a mistake after submitting your order, please contact our Customer Service team as soon as possible and we will do our best to help you.
4. How do I track my order?
Once your order has shipped, we will send you tracking information via email. You can use the tracking number to check the status of your package on the corresponding logistics company's website.
5. How do I apply for a return?
Please visit our return policy page and submit a return application according to the return process. Returns must be applied for within 30 days of receiving the goods, and the goods must be unused and intact.
6. How long does it take for a refund?
Once we receive the returned goods and confirm that they meet the return conditions, the refund will be processed and returned to your original payment method within 6 working days. Depending on the processing speed of the bank, the refund may be delayed.
7. How do I choose the right product?
We provide detailed product descriptions, size guides and photos to help you make a choice. If you have any questions about the product, please contact our customer service team and we will provide you with more product information and suggestions.
8. Are your products made of environmentally friendly materials?
Yes, all storage bags use certified organic cotton to ensure that they are non-toxic, harmless, and meet environmental standards. We are committed to providing high-quality, environmentally friendly living products.
9. Which countries and regions do you ship to?
We ship worldwide. The exact shipping costs and delivery times will vary depending on your location and the shipping method you choose. Shipping costs will be automatically calculated based on your address during checkout.
10. Can I change my shipping address?
If you find that your shipping address is incorrect, please contact our customer service team as soon as possible. We will do our best to help you change the address, but please note that address changes will be restricted once the order is processed or shipped.
11. How do I contact customer service?
If you have any questions or need help, please contact us at the following: Email: marketplace.api@purecottonpouch.com If you don't find the answer to your question, please feel free to contact customer service and we will answer it as soon as possible!
