RETURN TERMS
Thank you for choosing www.purecottonpouch.com! We are committed to providing high-quality products, but if you are not completely satisfied with your purchase, our return policy will help you.
1. Return conditions
Time limit: You have 30 days from the date you received the product to request a return.
Product condition: The returned product must be unused and in its original packaging. The product should be in a saleable condition without damage or stains.
Return application: You need to submit a return application via email or customer service team within the return period.
2. Return process
Return application: Please submit a return application via marketplace.api@purecottonpouch.com and provide your order number, purchase date and reason for return.
Return confirmation: After we receive the return application, we will review your return request and respond to you within 24 hours to confirm the return information.
Product return: After the return is confirmed, please mail the product to our return address. Please make sure to use a trackable postage service and keep the proof of postage.
3. Return costs
If the return is due to product quality problems or wrong shipment, we will cover the return postage.
If you return the product for personal reasons (such as dislike or change of mind), the return postage will be borne by you.
4. Refund processing
Once the returned product has been inspected and confirmed to be eligible for return, we will process the refund within 7 working days.
The refund will be returned to the original payment method you used when you paid. It may take some additional time depending on the processing speed of your bank or payment platform.
5. Items that are not accepted for return
The following items are not subject to the return policy:
Items that have been opened or used, unless there is a quality problem with the product.
Customized or personalized products.
6. Refund amount
The refund amount will include the original price of the product, excluding any shipping or other additional costs. The refund amount will be refunded after the returned product has been inspected and confirmed to be eligible for return.
7. Notes
When requesting a return, please make sure to provide complete order information so that we can process your return request faster.
Please ensure that the product will not be damaged during the return process. It is recommended that you use the original packaging or other protective measures.
If you have any questions or need further assistance, please feel free to contact our customer service team:
Email: marketplace.api@purecottonpouch.com
Thank you for your trust and support for www.purecottonpouch.com!
