SHIPPING & HANDLING
Thank you for visiting www.purecottonpouch.com, we offer worldwide shipping, including delivery to the UK.
We are committed to ensuring that your order is delivered as quickly and safely as possible. Please see the details below to understand our shipping policy.
1. Shipping Areas
We offer worldwide shipping services. No matter where you are in the world, as long as your address is eligible for delivery, we will ensure that the goods are delivered on time. Shipping costs and times for all orders vary depending on the destination and shipping method.
2. Shipping Costs
Shipping costs will be calculated based on your delivery address, the shipping method you choose, and the weight and size of your order. The system will automatically calculate the shipping costs during checkout. We will also display an estimated shipping time.
Within the UK: Standard and Expedited delivery options are available.
International delivery: We work with a number of logistics companies to provide economical shipping options to ensure that your order is delivered in a timely manner.
3. Shipping Times
Within the UK:
Standard delivery: usually arrives within 5 working days.
Expedited delivery: usually arrives within 2 working days.
International Shipping:
Depending on the destination, shipping time is usually 14 business days. The specific time may be affected by customs inspection, holidays and other uncontrollable factors.
4. Processing Time
All orders will be processed and prepared for shipment within 2 business days. Order processing time does not include weekends and holidays.
5. Order Tracking
Once your order is shipped, we will send you a tracking number by email. You can use the tracking number to track the status of your package on the official website of the relevant logistics company. We support major logistics companies including DHL, UPS, FedEx, etc.
6. Duties and Taxes
For international orders, the destination country may impose duties or taxes. All additional fees (such as customs duties, import taxes and other local taxes) will be your responsibility. In some countries, additional documents such as proof of identity may be required.
7. Order Issues and Shipping Delays
Although we try our best to ensure that your order is delivered on time, delivery to some areas may be delayed due to customs clearance, natural disasters, holidays or other uncontrollable factors. We will do our best to assist you and update you on the status of your order if any issues or shipping delays occur.
8. Errors or Damages
If you receive damaged items or there is an error with your order, please contact us immediately at marketplace.api@purecottonpouch.com. We will provide you with a refund or replacement solution based on the circumstances.
9. Address Changes
Once an order has been shipped, we are unable to change the shipping address. If you need to change your address, please contact our customer service team as soon as possible and we will try to assist you, but we cannot guarantee a successful change.
10. Customer Support
If you have any questions about our shipping policies or encounter any problems during shipping, please feel free to contact us:
Email: marketplace.api@purecottonpouch.com
Thank you for your support and we will do our best to provide you with a smooth shopping experience!
